Refund policy

Try before you buy

Simplavo can be tried free of charge before purchase. We recommend that you test the software on your own computer during this time: that way you can see whether it suits the way you work before you pay anything.

Withdrawal within 14 days

Within 14 days of purchasing a licence or a module, we refund the purchase price in full, without you having to give a reason.

The licence becomes invalid upon refund. The data you have recorded with Simplavo is unaffected: it resides on your computer and is neither viewed nor deleted by us.

Renewals

If a licence has renewed automatically and you do not wish to continue it, contact us within 14 days of the charge. We will refund the amount provided you have not used the software productively during that time.

After that, the licence continues to run until the end of the period you have paid for and does not renew again.

How to request a refund

Write to support@simplavo.ch. Please state the email address you used to purchase, along with the order number from your purchase confirmation. We do not need a reason.

We will get back to you within two working days.

Payout

Sales are handled by our payment provider Paddle (Paddle.com Market Ltd.), which acts as the seller. Refunds are therefore processed through Paddle and returned to the payment method you used.

How long the credit takes to reach your account depends on your bank or card issuer; a few working days is usual.

If something does not work

If Simplavo does not work for you as described, please contact support first. A problem can often be resolved with an update or a setting. If we cannot find a solution, we will refund the purchase price even after the 14 days have passed.

Governing version

This page is available in several languages. In the event of any discrepancy between the language versions, the German version shall prevail.